Your first week in Naateq — what to look at
Four numbers at the top of the dashboard carry your first week: automated resolution rate, escalation rate, first-reply time and pipeline value.
5 minOpen lesson
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The blog answers questions before you subscribe. These lessons answer what comes after: how to use Naateq day to day, with screenshots from the dashboard itself.
Two lessons
Getting started
Getting started
Getting started
Your first week: what you see when you open the dashboard, and how a new channel gets connected.
Connecting a new channel — WhatsApp and Telegram
Every channel is its own row with its own status and keys. What each one needs, and why Instagram and Messenger do not open at the press of a button.
6 minOpen lesson
Two lessons
Daily work
Daily work
Daily work
Conversations and documents — what the system does alone, and when you step in.
Following conversations — and when to step in yourself
The system replies on its own, and you see everything. How to read a conversation, what the «escalated» tag means, and what happens when you type.
6 minOpen lesson
Approving a quote or a contract — the step the system never skips
The system prepares the document and does not issue it. Why approval is always manual, and how to approve from WhatsApp in one message.
7 minOpen lesson
Two lessons
Money
Money
Money
Activating a payment gateway, sending the payment link, and tracking what arrived and what is late.
Activating a payment gateway — with the fields as the gateway names them
Every gateway names its keys its own way. Where to find each of them, and the difference between a test key and a live key.
7 minOpen lesson
Tracking payments — sent, late and expired links
The payment ladder, the state of every link, and why a payment is not recorded just because the customer said «I transferred it».
6 minOpen lesson
Two lessons
Tuning and quality
Tuning and quality
Tuning and quality
What makes the reply correct: the knowledge base, and the rules for escalating to you.
Building the knowledge base — what the system says and what it does not
What determines reply quality most is not the model but what it knows about your business. How to write an entry, and what must never go in here.
8 minOpen lesson
Escalation rules — when the system stops and calls you
Escalation is not a failure but a guard. What stops the system and hands over to you, and how to tune it without turning everything into an escalation.
6 minOpen lesson
And if you are still comparing before deciding, the analysis and the prices are in the Blog.