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Learning Centre

The blog answers questions before you subscribe. These lessons answer what comes after: how to use Naateq day to day, with screenshots from the dashboard itself.

Two lessons

Getting started

Your first week: what you see when you open the dashboard, and how a new channel gets connected.

The Naateq dashboard: automated resolution rate, escalation rate, first-reply time and pipeline value in SAR, with the week's conversation curve beneath them.

Getting started

Your first week in Naateq: where to look

Four numbers at the top of the dashboard are enough for your first week: automated resolution rate, escalation rate, first-reply time and pipeline value.

5 minOpen lesson

The channels screen in the Naateq dashboard: WhatsApp and Instagram are live, and Messenger, Telegram and X are available on request, with the reply window and per-message cost for each channel.

Getting started

Connecting a new channel: WhatsApp and Telegram

Each channel has its own row with its status and keys. What each one needs, and why Instagram and Messenger need more than a button click.

6 minOpen lesson

Two lessons

Daily work

Conversations and documents: what the system does on its own, and when you step in.

The Conversations screen in the Naateq dashboard: the conversation list with their states, and the selected conversation's text with the escalation tag.

Daily work

Following conversations and when to step in yourself

The system replies on its own, and you see everything. How to read a conversation, what the “escalated” tag means, and what happens when you write yourself.

6 minOpen lesson

The documents screen in the Naateq dashboard: quotes and contracts with their numbers and statuses, sent, awaiting your approval and signed.

Daily work

Approving a quote or contract: a step that stays with you

The system prepares the document and waits for your approval before sending it. Why approval is always manual, and how to approve from WhatsApp with a single message.

7 minOpen lesson

Two lessons

Money

Activating a payment gateway, sending the payment link, and tracking what arrived and what is late.

The Payment gateways screen in the Naateq dashboard: Moyasar, Paylink and Tap, each with an activation switch and credential fields under their correct names.

Money

Activating a payment gateway with its fields named the way it names them

Every gateway names its keys in its own way. Where to find each key, and the difference between a test key and a live key.

7 minOpen lesson

The payments screen in the Naateq dashboard: the payment schedule, and payment links with their statuses, paid, awaiting payment and expired unpaid.

Money

Tracking payments: sent, overdue and expired links

The payment ladder, the state of each link, and why a payment needs the gateway's confirmation even if the customer says “I transferred it.”

6 minOpen lesson

Two lessons

Tuning and quality

What makes the reply correct: the knowledge base, and the rules for escalating to you.

The Knowledge base screen in the Naateq dashboard: entries about services, prices and policies, each with its title, its text and its last-updated date.

Tuning and quality

Building the knowledge base: what the system says and what it keeps quiet about

Reply quality depends first on what the system knows about your business. How to write an entry, and what must stay out of the knowledge base.

8 minOpen lesson

The Escalation screen in the Naateq dashboard: hand-over rules to the owner, the alert channel, and the wait before a reminder.

Tuning and quality

Escalation rules: when the system stops and calls you

Escalation stops the system from inventing an answer it doesn't know. What hands a conversation over to you, and how to tune it so it doesn't happen too often.

6 minOpen lesson

And if you are still comparing before deciding, the analysis and the prices are in the Blog.