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Terms and Conditions
What we commit to towards you, what you commit to towards us, and what neither of us loads onto the other.
Who you are contracting with
“Naateq” is a product owned and operated by Ofq Tech Est., commercial registration 7053903782, Riyadh — Kingdom of Saudi Arabia. These terms govern your use of both the site and the product, and are read together with the Privacy Policy.
Your use of the site or your engagement for the product means you accept them. And if a clause here conflicts with a quote or a signed contract between us, the signed contract prevails.
A summary for those in a hurry
- No binding annual contract.
- You end operation with 30 days’ notice.
- Your data remains your data.
- Setup is non-refundable once work has begun.
What the engagement covers, and what it does not
Covers
- A discovery session and building the system on your business
- Operation, hosting, monitoring and backups
- The dashboard and support according to your plan
- The changes you make yourself from the dashboard — at no charge
Does not cover
- Fees for platforms you contract with directly
- Integrations beyond your plan’s count — priced separately
- Preparing your commercial content or designing your brand
- Replying to your customers as a human — the system escalates to you, it does not replace you
Amounts, invoices and refunds
- Prices shown are before tax, and 15% VAT is added on a formal invoice.
- Setup is paid in instalments set by the contract, and work begins after the first instalment.
- Monthly operation is invoiced monthly in advance, and is due within 14 days of the invoice date.
- Exceeding the conversation range is billed on the following invoice at the rate published on the pricing page, and does not stop the service.
- Setup is non-refundable once work has begun, because it is the price of work already done on your business. What has not begun is refunded in full.
- Late payment beyond 30 days gives us the right to suspend operation after notifying you, and your data is not deleted because of it.
What the system is not used for
The system speaks in your name to your customers. Misusing it hits your reputation first, and your number second.
Unsolicited messages
It is not used for bulk sending to people who did not opt in. WhatsApp’s policies govern this, and breaching them costs you your number.
Prohibited content
No fraud, no product prohibited by law, and no impersonating another party.
Data without a basis
Do not upload numbers of customers who never dealt with you. You are the controller, and responsibility for the source of the data is yours.
Breaching this clause gives us the right to suspend immediately, and creates no right to a refund.
What we do not guarantee — plainly
Naateq relies on language models. They make mistakes. Which is why seventeen deterministic guards are built into it, and every financial figure that reaches your customer is computed in code, not by the model. Even so:
- We do not guarantee every reply is free of error, and we do not carry the outcome of a decision you took on a reply without reviewing it.
- We do not guarantee the continuity of the platforms we integrate with, nor the stability of their APIs — if WhatsApp or a gateway changes its policy, we adapt as fast as we can.
- Our financial liability in all cases does not exceed what you paid during the preceding twelve months before the incident.
Ownership
Yours: your data, your content, your knowledge base, your customer records, and your name and identity.
Ours: the system’s code, architecture, interfaces and design. You receive a non-exclusive right of use for as long as the engagement lasts — not ownership of the code.
And we do not use one customer’s data to train or improve anything that serves another customer.
How the engagement ends, and where a dispute is heard
Termination
You end monthly operation whenever you like with thirty daysnotice, with no penalty and no reason required. So may we, on the same notice, except in the case of an acceptable-use breach, where it is immediate.
And on termination we hand you a complete copy of your data, then destroy our copies within thirty days unless a law obliges us to keep them.
Governing law
These terms are subject to the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute arising from them.
Before that we would rather have a call. Write to us at hi@naateq.com — most things are resolved that way.
We may update these terms. We notify you of any material change thirty days before it takes effect, and you may terminate with no obligation if it does not suit you. Last updated: August 2026.
A clause that is not clear?
Ask before you sign — that is in our interest, not only in yours.