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Terms and Conditions
What we commit to you, what you commit to us, and the limits of each party's liability.
Who you are contracting with
“Naateq” is a Saudi product owned and operated by the business registered under commercial registration 7053903782, Riyadh, Saudi Arabia. These terms govern your use of both the website and the product, and are read together with the Privacy Policy.
Your use of the site or your engagement for the product means you accept them. And if a clause here conflicts with a quote or a signed contract between us, the signed contract prevails.
A summary for those in a hurry
- A monthly subscription you can cancel anytime.
- 14 days free from launch day.
- No setup fees and no termination fees.
- Your data is yours.
What the engagement covers, and what it does not
Covers
- Setting up the agent on your business data and running it on your number
- Running and hosting in Saudi Arabia, monitoring, backups and updates
- Meta's WhatsApp message fees, and the AI cost of every reply
- Escalation and payment alerts on your WhatsApp, a monthly report, and support according to your plan
- Knowledge and price updates whenever you ask, free of charge
Does not cover
- The fee charged by the payment gateway you contract with, which the gateway takes from each transaction
- Your subscriptions to your own systems, such as Salla, Zid and your accounting software
- A private server, if you choose to run on your own server
- Integrations beyond your plan's allowance, priced separately
- Preparing your commercial content or designing your brand
- Human replies to the cases the agent escalates to you
Amounts, invoices and refunds
- Prices shown are before tax, and 15% VAT is added on a formal invoice.
- No setup fees On Essential and Professional. On Enterprise, the contract sets the scope and cost of setup.
- 14-day free trial Starts the day the agent goes live on your number, with no payment before it ends.
- Monthly subscription is invoiced monthly in advance, and is due within 14 days of the invoice date.
- Meta's WhatsApp message fees Included in the subscription. We pay them.
- The subscription covers the normal usage of one business, and exceptional volumes are agreed in writing.
- Cancel anytime, and cancellation takes effect at the end of the paid month. No commitment period and no termination fees.
- Late payment beyond 30 days gives us the right to suspend operation after notifying you, and your data is not deleted because of it.
What the system is not used for
The system speaks to your customers in your name, and misusing it hurts your reputation and could cost you your number.
Unsolicited messages
It is not used for bulk sending to people who did not opt in. WhatsApp’s policies govern this, and breaching them costs you your number.
Prohibited content
It isn't used for fraud, for selling a legally prohibited product, or for impersonating another party.
Data without a basis
Don't upload numbers of customers who haven't dealt with you. You're the controller, and responsibility for where the data came from is yours.
Breaching this clause gives us the right to suspend immediately, and creates no right to a refund.
What we don't guarantee
Naateq relies on AI, and AI can make mistakes. That is why fixed safeguards are built into it, and every financial figure that reaches your customer is calculated by fixed formulas from your price list. Even so:
- We do not guarantee every reply is free of error, and we do not carry the outcome of a decision you took on a reply without reviewing it.
- We don't guarantee that the platforms we integrate with will continue, or that their APIs will stay the same. If WhatsApp or a gateway changes its policy, we adapt as fast as we can.
- Our financial liability in all cases does not exceed what you paid during the preceding twelve months before the incident.
Ownership
Yours: your data, your content, your knowledge base, your customer records, and your name and identity.
Ours: The system's code, architecture, interfaces and design. You get a non-exclusive right of use for as long as the contract is in force, and ownership of the code stays with us.
And we do not use one customer’s data to train or improve anything that serves another customer.
How the engagement ends, and where a dispute is heard
Termination
You may cancel your subscription at any time, with no penalty, no termination fee and no reason required. Cancellation takes effect at the end of the paid month, so the agent keeps working until then. If you cancel during the free trial, you pay nothing. We may terminate with notice thirty days, except for a breach of acceptable use, in which case termination is immediate.
And on termination we hand you a complete copy of your data, then destroy our copies within thirty days unless a law obliges us to keep them.
Governing law
These terms are subject to the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute arising from them.
We'd rather start with a call, since most disagreements get resolved that way. Write to us at hi@naateq.com.
We may update these terms. We will notify you of any material change thirty days before it takes effect, and you may cancel without obligation if it does not suit you. Last updated: October 2026.
A clause that is not clear?
Ask about it before you sign. Clear terms help both sides.