Essential
15,000 SAR setup — starting from
+ SAR 900 / month
- Up to 2,500 conversations a month
- One number · knowledge base up to 50 items
- PDF quotes
- Reading images and receipts
- One integration · email support
- Home
- Pricing
A one-time setup, then monthly operation
Not a subscription — the system is built on your products, your prices and your tone, and trained on your own customers’ questions.
Professional
Best fit35,000 SAR setup — starting from
+ SAR 1,900 / month
- Up to 10,000 conversations a month
- Two numbers · unlimited knowledge base
- Quotes and contracts with your approval
- Three integrations + API and Webhooks
- Direct support on WhatsApp
Enterprise
Custom By volume and integrations
On-premise by default
- No conversation cap — priced by volume
- Unlimited numbers
- Runs entirely on your server
- Custom integrations
- Account manager
Above the range atSAR 0.40 per conversation — billed on the following invoice, and we notify you at 80%. The range is not a commercial ceiling: every reply is a model call that costs money, so the cost genuinely grows with volume.
What you are paying for
Two figures, because they are two different things
The setup buys work done once. The monthly buys operation that never stops. Which is why the first exceeds a year of the second.
Setup — paid once
30 to 45 days of specialist work on your business, not a template you fill in yourself.
- Discovery session: your business and your customers’ recurring questions
- Knowledge base: your products, prices and policies
- Guardrails: pricing and escalation limits, and the discount ceiling
- Templates: your quotes and contracts under your name and logo
- Connection: your number and Business account verification
- Handover: training your team, and two weeks of tuning after go-live
Paid once — and never repeated
Monthly — paid for as long as it runs
Costs that recur every month whether you use it or not, some of which are billed to us and not to you.
- Operation: hosting and backups
- Models: the cost of every reply generated
- WhatsApp messages: within your plan’s range
- Monitoring: an immediate alert if it stops
- Keeping pace: WhatsApp changes, and we track it for you
- Dashboard and support: and your adjustments at no charge
End it with thirty days’ notice
The full comparison
On every plan, without exception
- Formal PDF quotes inside the conversation
- Reading images and receipts
- A dashboard with fourteen screens
- A complete log in your own files
- Disclosure and a path to a human — in code
- Seventeen guards that prevent error
- No binding annual contract
| Item | Essential | Professional | Enterprise |
|---|---|---|---|
| Cost | |||
| Setup (SAR) | 15,000+ | 35,000+ | Custom |
| Monthly (SAR) | 900 | 1,900 | By volume |
| Monthly conversation range | 2,500 | 10,000 | No cap |
| Above the range | SAR 0.40 | SAR 0.40 | By agreement |
| Limits | |||
| WhatsApp numbers | 1 | 2 | Unlimited |
| Knowledge base | 50 items | Unlimited | Unlimited |
| Integrations | 1 | 3 | Custom |
| Capabilities | |||
| Contracts (with your approval) | — | ✓ | ✓ |
| API and Webhooks | — | ✓ | ✓ |
| Runs on your server | — | Optional | ✓ default |
| Delivery and support | |||
| Delivery time | About 30 days | Up to 45 days | By scope |
| Support | Direct WhatsApp | Account manager | |
| Volume review | Every three months | Every three months | Monthly |
Figures are before VAT (15%).
Return calculator
Compare against a person, not against tools
Monthly subscription tools start at a few tens of riyals because you are the one filling them in, updating them and fixing them. Naateq is compared against whoever would have answered your customers — not against a tool you buy and abandon.
Salary loaded with the employer’s social insurance share (11.75% for a Saudi national, and 12.75% for anyone registered under the new scheme from July 2026) and end-of-service benefit. And one employee covers one shift, not twenty-four hours.
| One employee — one shift | 72,000 SAR/year |
|---|---|
| 24/7 coverage — three shifts | 216,000 SAR/year |
| Naateq — Professional | |
| First year 35,000 + 22,800 | 57,800 SAR |
| Every year after | 22,800 SAR |
Saving 20% against one employee in the first year, and68% every year after. And the real difference is not in riyals — the system does not sleep, does not take leave, and does not resign taking what it learned with it.
Questions about price
Because they are different things. The SAR 49 tool is a template you fill in yourself and it stays generic. Naateq is built on your products and your prices, trained on your customers’ questions, with escalation limits and pricing guardrails configured. The difference is not in features — it is in who does the work.
One customer messaging you within twenty-four hours — however many messages pass between you in that window. Came back two days later with a new question? That is a second conversation. The counter sits in front of you in the dashboard, and we notify you at 80% of your range before you exceed it, not after.
Because they are not the same kind of thing. Setup is the price of thirty to forty-five days of specialist work on your business — analysis, knowledge, guardrails, templates and training. Divide it: between SAR 500 and 780 per day, which is below a developer’s daily rate in the market. Operation is the price of servers, models, messages and monitoring. If we were a subscription the first would be small and the second eternal; we are the opposite: you pay for the build once, and the monthly stays a fraction of the salary of whoever would have answered.
The figures shown are before tax. 15% VAT is added on the formal invoice.
A two-way connection with one external system — Salla, for example: reading products and stock, and writing orders and updating status. Multiple events inside the same system do not count as extra integrations.
No. Setup once, and monthly operation you can end whenever you like with thirty days’ notice. Your data is exported to you in full on termination.
Upgrading between plans charges only the setup difference, and does not make you pay again for what you already paid. And exceeding the range stops nothing and cuts no service — it is billed on the following invoice at SAR 0.40 per conversation. And we review volume with you every three months so you know before you are surprised.
The final figure is set after a session analysing your business
Five questions are enough for us to know whether we suit you at all.