Ready-made messages the system sends word for word
These messages go out as they are in specific situations, and the system only fills in the document number and date. Every other reply the system writes from the knowledge base and the price list.
What isn't written in templates
Amounts are calculated from the price list, and contract clauses come from the approved contract template, and the payment link is sent in a separate message with the contract amount. That's why they don't appear here and can't be edited from this screen.
Welcome and disclosure
“Hey there, you're chatting with Samt Furnishings' automated assistant 👋 I can give you prices and put together a quote, and if you'd like someone from the team, I'll pass you over.”
Outside working hours
“Welcome! The showroom's closed right now and opens at 10 am. We've logged your request and we'll get back to you as soon as we open.”
Transfer to a staff member
“Sure thing, I've passed you to the showroom team and they'll get back to you right here in this chat during opening hours.”
Reminder about an open quote
“Good evening, your quote NQ-260929-072 is valid until October 13. Want us to change anything, or shall we go ahead with it?”
Question with no answer
“I don't have solid info on that, and I don't want to give you a wrong answer. I've passed your question to the team and they'll get back to you as soon as they can 🙏”
Paused templates
Not sent until you re-enable themNo paused template
When you pause a template it shows up here with its text as is, and you can turn it back on with one click. Pausing doesn't delete the text.