Escalation — demo mode

Demo mode. Every figure and name here is display data. The screens are the same ones you will see, and the content is what gets built from your own business.

Escalation is not a fault — it is the line you draw yourself. When the system reaches it, the automated reply stops immediately and the conversation reaches you.

When the customer asks for a human Any phrasing: “I want to speak to someone” · “an employee” · “a manager”. This guard cannot be switched off. When the amount crosses a threshold Above this figure it does not issue a quote on its own — it prepares it and waits for you.

The threshold in SAR

When clear anger appears Classified from the message tone, and the automated reply stops immediately rather than making things worse. When a question falls outside the knowledge base Enabled by default in the first month, and eased once your base fills out.

Words that escalate immediately Separate them with commas. They are matched across their different Arabic forms.