Escalation (demo)

Demo. This is what the dashboard will look like, and the data here is sample data. The dashboard is still in development and will reach subscribers as soon as it is ready. Until then, you get escalation and payment alerts on your WhatsApp plus a monthly report. Start your free trial Try the agent now

In these cases auto-replies stop immediately, and you get the full conversation along with the reason for the handover.

When the customer asks for a staff member However they phrase it: “I want to talk to someone” · “staff” · “the manager”. This rule can't be turned off. When a quote goes over a limit Above this amount, the system prepares the quote but doesn't send it until you approve it.

The threshold in SAR

When clear anger appears Detected from the tone of the message, so auto-replies stop and you take over the conversation. When a question falls outside the knowledge base It apologizes to the customer and hands the question to you instead of guessing an answer.

Words that hand over the conversation instantly Separate them with commas. Different spellings are matched too.